Support Hub

Announcing Our New Ticketing System – Moving to Jira

We’re upgrading our support platform to Jira to provide a more seamless and efficient support experience.

As part of this transition, our team is migrating all existing and active support cases into Jira. This ensures all historical context and open issues are preserved with no disruption to ongoing support.

You will receive email updates before, during, and after the migration so you’re fully informed.

What’s Changing

New Ticket Submissions

After the cutover:

• All new support tickets must be submitted via the Ticket Submission Form in the support portal.
• Email-based ticket creation will no longer be supported.

Viewing & Managing Tickets

Once a ticket is submitted, you will receive an invitation to access your Jira project, where you can:

• View detailed ticket information
• Track progress in real time
• Interact directly with support agents

What This Means for You

• No more emailing to create or respond to tickets
• A transparent, trackable way to manage your support requests
• Direct collaboration with our support team through the Jira platform

We sincerely appreciate your patience and support as we improve our systems to better serve you. Our goal is to make support interactions more reliable, transparent, and effective.

Please feel free to contact us with any questions or concerns.