Technical Support - Search

Woodbury, NY

If you have an interest in digital engagement technologies, as well as the desire to grow with a dynamic company, make a major difference within a flourishing organization, have great advancement opportunities, and thrive on working in a fast-paced, exciting environment, then this opportunity with Bridgeline Digital is for you. Bridgeline Digital, The Digital Engagement Company™, and developer of the award-winning Unbound Platform, Celebros Search, Hawksearch, OrchestraCMS, and Woorank has an immediate opening for a Technical Support Engineer.


As a Technical Support Engineer at Bridgeline Digital, you’ll work as part of a small support team in our Woodbury, NY office providing technical troubleshooting and how-to assistance to Bridgeline’s customers using the Unbound, Hawksearch, and Celebros products. The ideal candidate will have excellent communications skills and experience in technical support for a software company.


  • Customer Support – gathering information about issues with our software, entering tickets into Zoho, attempting to resolve issues or answer how-to questions, routing to other departments for resolution, and customer follow-up.
  • Technical Troubleshooting – gathering information on technical issues such as error messages and logs, analyzing client implementations as well as shared software components to identify defects, attempting to reproduce problems, documenting defect scenarios, diagnosing root causes and providing resolutions or workarounds
  • Technical Writing – catalog common issues and their resolution for our Knowledgebase


  • Must be authorized to work in the United States on a permanent basis
  • 4-year college degree or equivalent work experience, preferably in a technical field such as computer science
  • 1-3+ years’ experience working in a customer-facing technical support role
  • Experience with a support ticketing system (e.g. Zoho, ZenDesk, Freshdesk)
  • Experience troubleshooting web-based software issues
  • Excellent written and verbal communication skills (English), with the ability to explain complex technical problems to non-technical audiences
  • 1-2 years web development experience (HTML, CSS, JavaScript, XML/XSLT, ASP.NET/C#)
  • E-commerce, content management, and/or marketing automation experience is a plus

Bridgeline Digital Offers:

  • Competitive base salary and benefits, paid vacation and holidays, 401K, and more
  • A dynamic, open-minded company with great opportunities for personal development
  • Work with the newest development and digital engagement technologies · An organization where suggestions are encouraged, and your influence can be felt within the company and Bridgeline’s products
  • Professional development and career advancement opportunities
  • Inspiring, fast-paced, and flexible environment

Interested in joining our team?

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