If you have an interest in digital engagement technologies, as well as the desire to grow with a dynamic company, make a major difference within a flourishing organization and thrive on working in a fast-paced and exciting environment, then this Customer Success Manager opportunity with Bridgeline Digital is for you.
Bridgeline helps customers maximize the performance of their digital experience – from powering and optimizing websites and intranets to online stores and marketing campaigns. The Bridgeline Product Suite deeply integrates Web Content Management, eCommerce, Site Search, Merchandising, eMarketing and Actionable Insights.
Bridgeline’s eCommerce 360 go-to-market strategy is hyper focused on helping our customers grow by providing complimentary technologies that help drive more traffic, increase order value and drive conversion which results in increased revenue growth.
The Bridgeline platform powers digital experiences for thousands of customers that range from small and medium-sized business to enterprise, Fortune 1000 companies. Bridgeline has been recognized by industry analysts as a leader in Content Management, Commerce, Site Search, Merchandising and Marketing Automation technologies and has won multiple industry awards.
We are looking for a senior-level professional with account management or client service experience to manage key account relationships, applying their comprehensive understanding of digital marketing and eCommerce technologies.
The ideal candidate for this role is a self-starter who seeks to develop positive customer experiences, fostering and expanding customer accounts to contribute to the overall revenue growth for the Company. The Customer Success Manager will promote retention of their accounts and strive for an overall positive customer experience with Bridgeline’s products and services. The Customer Success Manager is a fast learner, is well-versed on the technical side of digital experiences and can offer strategic insight with the customer on their digital strategy. The ideal candidate will have experience in upselling/cross-selling additional products and services to customers that enhance their digital experience and provide added value to the customer.
The Customer Success Manager will work closely with other departments and cross-functional teams to ensure customers’ needs and expectations are met.
You will be well rounded with skills in Customer Success and Account Management but also become a product expert and trusted advisor for your customers by understanding their goals and initiatives, providing account leadership and working to define business requirements to drive the successful implementation of their digital experience.