System Engineer

If you have an interest in digital engagement technologies, as well as the desire to grow with a dynamic company, make a major difference within a flourishing organization, have great advancement opportunities and thrive on working in a fast-paced, exciting environment, then this opportunity with Bridgeline Digital is for you. Bridgeline has an immediate opening for an experienced Senior Systems Engineer who will work out of our Norcross, GA office. The primary datacenter is located in downtown Atlanta, GA.

Bridgeline Digital, The Digital Engagement Company™, enables its customers to maximize the performance of their mission critical websites, intranets, and online stores. Bridgeline’s iAPPS® platform deeply integrates Web Content Management, eCommerce, eMarketing, and Web Analytics to help marketers deliver online experiences that attract, engage and convert their customers across all digital channels. Bridgeline provides end-to-end Digital Engagement solutions and boasts an award-winning team of interactive services professionals. Headquartered in Burlington, Mass., with nine additional locations throughout the U.S. and an Asia Pacific headquarters in Bangalore, India, Bridgeline has thousands of customers that range from middle market organizations to Fortune 1,000.companies.

Overview

This exciting position will be a part of the team responsible for all externally-facing production services for a growing SaaS web hosting datacenter. This group is the main support system that will support all hosting related issues and requests for both external and internal users.

The ideal candidate will be an experienced and forward-thinking member of the technical community with at least 7 years of experience using Microsoft Technologies. The Senior Systems Engineer will report directly to the VP of Technical Operations and will be responsible for the architecture and engineering of Bridgeline hosting systems. Additionally this role will be responsible for leading the team in administration, support, and monitoring of those systems.

Responsibilities

The primary duties for this position are focused on systems engineering and troubleshooting which includes network, file and print services, hardware and software support, managing Active Directory, patch management, system backups, monitoring and inventory. Additionally, this position will interface with the helpdesk ticketing system, IT support entities and the end-user as to resolve incidents.

  • Lead engineering and system design for our cloud infrastructure for Bridgeline Hosting operations.
  • Troubleshoot operational issue and lead triage/resolution efforts.
  • Maintain documentation of all aspects of the Hosting operation.
  • Manages and deploys software updates & patches.
  • Participates in the IT Change Management and Asset Management processes.
  • Documents incident resolutions into the appropriate ticketing systems.
  • Interacts effectively with others and clearly communicates verbally and in writing.
  • Provides end-user / customer support via telephone, email, and face-to-face.
  • Participates in compliance activities that include audit log collection, analysis & reporting.
  • Performs system monitoring to ensure the integrity and availability of all IT server resources, reviewing system and application logs.
  • Performs daily backup operations that include ensuring backups are successfully accomplished and the proper disposition of media.
  • Add and configure new services and hardware as required in support of break-fix activities or system projects Performs after-hours system support during scheduled and unscheduled outages and standard monthly patching requirements

Environment

  • 99% Windows .NET / 1% Linux hosting environment.
  • Virtualization - VMware ESX Enterprise Plus 5.X
  • AWS.
  • Networking.
  • F5 LTM and GTM load balancers 11.03
  • MS-Windows Server 2012 R2 (new system installs).
  • MS-IIS 7.0, 7.5
  • MS-SQL Server 2008R2 / 2012 / 2014

Experience Required

  • Minimum 7 years of experience.
  • 4-year B.S. degree, Computer Science, Engineering preferred or equivalent experience.
  • Prior SaaS hosting experience a plus.
  • Prior AWS managment.
  • Administration experience with the following:
    • Highly Desirable:Public cloud implementation (AWS, Azure).
    • Network Routing and firewall experience.
    • PMP, VCP, or MCITP certification.

Bridgeline Offers

  • Competitive base salary and benefits, uncapped commissions, paid vacation and holidays, 401K and more Extensive Sandler sales training program to attend quarterly.
  • On-going coaching from your sales manager and leadership team, as well as mentor program.
  • Professional development and career advancement opportunities
  • Recognition and rewards for top performers
  • Dynamic, open-minded company with great opportunities for personal development
  • An organization where suggestions are encouraged and your influence can be felt within the company and Bridgeline’s iAPPS® platform.
  • Fast paced, exciting environment.
  • Inspiring, fast paced and flexible environment with a work hard / play hard culture.
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